I’m going to try to avoid ranting here, but it’s hard. The other day I posted about a positive experience with AmEx’s customer support. Even though I ultimately concluded that large scale customer support is broken, I still walked away with a positive experience with AmEx. Fast forward to today,...

Recently, during the sadistic ritual known as “taxes,” I was forced to contact American Express’ customer support. First, I must commend them on using Twitter as a medium. They’re responsive and personable, and I did in fact get an answer quickly. However, the fact that Twitter has become a “decent”...

In case you’ve not yet heard, App.net (aka ADN) is the new kid on the social network block. At first, the concept of a pay-to-use social network seems a bit odd; I’m sure there are plenty of business folks out there who would be happy to tell you that it...

This post is technical in nature, and aimed at programmers. Casual readers might still get something out of this, but I’m not making any attempts to remove jargon in here.   Node.js and MongoDB are great; they’re super-scalable and a joy to work with. However, there were plenty of growth...

There is a lot of junk on the internet. Thankfully, there’s also quite a few interesting things.   From new scientific discoveries to cool products, this post is a round-up of things I’ve found lately around the internet that I liked a lot.         Finding Good Sci-Fi...

Ever since I first started using a computer, I have been notorious amongst friends and family for keeping a huge number of windows/applications open. Desktop backgrounds have never been very relevant to me simply because I never see them. Even amongst my fellow nerds I seem to always be doing...

Smart software can mean a lot of things. Most people probably think of an AI (Artificial Intelligence) when they hear “smart” and “software” together.   Many types of software must be smart in order to be robust (not break easily). They need to adapt to changes in the environment in...

My father once said that one of the worst problems any business can have is growing too fast. Start Google Plus may not be a business, but I finally understand what he meant. Sure, it is a wonderful feeling to have a product which people like and want. But there...

I posted a first look at Google+ yesterday, full of screenshots. As a mobile developer I am in a unique position to give a side-by-side tour of the mobile experience (since I own and develop for the iPhone, iPad, Android, etc). This post aims to provide a visual walk-through of...

This morning I woke up to a Google+  invite in my inbox and even as I write this article I am trying it out for the first time. I’ll take you through my thoughts of the service as I experienced each of the features and try to focus on photos...