• LinkedIn: How NOT to do Customer Support

    I’m going to try to avoid ranting here, but it’s hard. The other day I posted about a positive experience with AmEx’s customer support. Even though I ultimately concluded that large scale customer support is broken, I still walked away with a positive experience with AmEx. Fast forward to today, as I try to contain […]

    Read more »
  • Research: Can We Learn Digitially?

    Nobody wants digital learning techniques (software, games etc.) to succeed more than me. I was formally trained in computer science and video game design, and readers of the blog know that neuroscience, human learning and foreign languages are all amongst my primary interests. I’ve even created a few iPhone apps aimed at helping students of […]

    Read more »

Back to Top